Our Customer Service and Technical Support teams have compiled a list of the most common queries and questions they have answered
to help you receive a great, trouble-free Internet connection. We are confident that most of your queries would have been covered here so please try to
find the solution to your problem by browsing our frequently asked questions before contacting either our Customer Services or Technical Support teams, it
could say you both time and money. Select the question that may be of some help to you by clicking the question number and the answer will be displayed left.
Dial Up go to Broadband FAQs
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What will I need to get online with Fast4? |
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What is the cost to use the Fast4 service? |
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Is there any cut-off time when using the Fast4 service as my Internet Provider? |
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Am I tied into a specific length of contract? |
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How do I set-up my computer to dial Fast4? |
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Where can I find help when I need it on Fast4? |
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Can I use my existing email with a Fast4 connection? |
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What can I do if I cant get to a specific website? |
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I keep getting the error message 'Modem cannot detect a dial tone'? |
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What is the Fast4 News Server address? |
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How do I access the members area so that I can manage my account with you? |
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Can I access my emails through the web? |
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Does the Fast4 service support 128k ISDN? |
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What does a 15:1 Contention Ratio mean? |
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Can I pay by Direct Debit? |
