What can I do if I can't get to a specific website? Probable causes: The web server address you entered may be incorrect. The server on which the web page is located may be shut down or busy. The web page may no longer exist. Solution: If you typed the web address, make sure it exactly matches the web address that you were given, including spelling, punctuation and capitalization. If you are following a link or connecting to a page from your "Favourites" list, the problem is probably with the web page itself, not your connection to the Internet. You can try to click the refresh button to refresh the page. If the computer that stores the web page (the server) was shut down or too busy to handle your first request, it may be able to display the page later. Check to see if the web page has moved. In some cases, you will be given a "forwarding address", or automatically taken to the new page after a brief wait.